PRIVATE POLICY

1. Who We Are

Creamy Dreams Ice Cream LLC (“Creamy Dreams,” “we,” “our,” or “us”) operates the website https://www.creamydreamslv.com/ (the “Site”) and any related online services or promotions.

2. Information We Collect

CategoryExamplesSourceIdentifiersname, email address, phone number, social-media handleprovided by you (e.g., newsletter sign-up, online order, giveaway form)Commercial dataitems purchased, order totals, transaction datesgenerated during checkoutDevice / usage dataIP address, browser type, pages visited, referring URLcollected automatically via cookies & similar techGeolocationcity/state inferred from IP, if enabledcollected automaticallyUser-generated contentreviews, photos, commentsprovided by you

We do not knowingly collect information from children under 13. Parents who believe a child has provided data should email us to delete it (see §10).

3. How We Use Your Information

  • Fulfil and manage orders, reservations, or event tickets

  • Respond to inquiries, reviews, or sweepstakes entries

  • Send marketing emails or SMS (with opt-out anytime)

  • Improve Site performance, flavors, and customer experience

  • Detect, investigate, or prevent fraud and security incidents

  • Comply with legal obligations

4. Cookies & Analytics

We use first- and third-party cookies (Google Analytics 4, Meta, Shopify/Squarespace analytics, etc.) to understand traffic and measure campaigns. You can control cookies through your browser settings or opt-out tools such as https://optout.aboutads.info.

5. When We Share Data

We never sell your personal information. We may disclose it to:

  • Service providers (payment processors, email platforms, delivery partners) bound by confidentiality

  • Advertising & analytics partners to place ads or measure performance (they receive only pseudonymized or aggregated data)

  • Legal authorities when required to comply with law or protect rights, safety, or property

6. Your Privacy Rights

6.1 United States (California, Virginia, Colorado, Connecticut, Utah, Texas, New Jersey, etc.)

If you reside in a state with a consumer-privacy law (e.g., CPRA/CCPA, VCDPA, CPA, CTDPA, UCPA, TDPSA, NJDPA), you may have the right to:

  1. Know / access the personal data we hold

  2. Delete personal data (with some exceptions)

  3. Correct inaccurate data

  4. Opt out of targeted advertising or data sharing

  5. Appeal a decision we make about your request

Submit a request at privacy@creamydreamslv.com or by mail (address on request). We will verify your identity before acting. usercentrics.comwhitecase.com

6.2 European Union / UK (GDPR)

If you are in the EEA or UK, you additionally have the right to restrict processing, data portability, and lodge a complaint with your supervisory authority. Our legal basis for processing is typically contract (order fulfilment), legitimate interests (marketing, security), or consent (email list).

7. International Transfers

We are based in the United States. When we transfer data outside your jurisdiction, we rely on contractual safeguards such as Standard Contractual Clauses (GDPR) or similar transfer mechanisms.

8. Data Retention

We keep personal data only as long as needed for the purpose collected, to meet legal/financial obligations, or to resolve disputes. Transaction records are generally retained for seven (7) years.

9. Security

We use HTTPS encryption, limited-access accounts, and industry-standard safeguards. No system is 100 % secure, so please notify us immediately if you suspect unauthorized activity.

10. Children’s Privacy

We do not knowingly collect data from children under 13 and do not target our services to them. If you believe a child has provided us data, contact jennifer.m.thompson11@gmail.com and we will delete it promptly (COPPA compliant).

11. Marketing Choices

ChannelHow to Opt OutEmailClick “Unsubscribe” at the bottom of any message or email usSMSReply STOP to any textAdsAdjust cookie preferences or visit https://optout.aboutads.info

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. We’ll post the new version on the Site with a revised “Effective Date.” Material changes will be highlighted or emailed before taking effect.

13. Contact Us

Creamy Dreams Ice Cream LLC
Email: jennifer.m.thompson11@gmail.com
Mailing address available on request.